Last Updated: 01/June/2026

Introduction

Welcome to KalpYatra.

These Terms & Conditions ("Terms") govern your access to and use of KalpYatra.com, including all travel assistance services, pilgrimage planning, enquiries, bookings, destination information, and related offerings provided by KalpYatra ("we," "our," or "us").

By accessing our website, submitting an enquiry, making a booking, or using any of our Services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Scope of Services

KalpYatra provides pilgrimage travel information, destination guidance, itinerary planning, travel assistance, booking support, pilgrimage coordination, and related services.

Our services may include:

• Pilgrimage planning assistance

• Hotel bookings and accommodation support

• Transportation coordination

• Destination guidance

• Travel consultation

• Pilgrimage registration assistance

• Tour package coordination

• Customer support services

Certain services may be provided through independent third-party suppliers, hotels, transport providers, guides, or other travel partners.

2. Booking and Confirmation

All bookings are subject to availability and acceptance by KalpYatra and/or the relevant service providers.

• A minimum advance payment may be required to confirm a booking.

• The balance payment must be completed within the timeline communicated at the time of booking.

• Bookings shall be considered confirmed only after:

  • Receipt of required payments;

  • Submission of required documentation; and

  • Issuance of written confirmation by KalpYatra or the relevant service provider.

For group tours and special pilgrimages (including but not limited to Char Dham, Kailash Mansarovar, Amarnath, and similar journeys), operations may be subject to minimum participation requirements.

KalpYatra reserves the right to cancel or reschedule such departures if minimum participation requirements are not met.

3. User Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information.

• Provide valid contact details.

• Provide valid identification documents when required.

• Disclose any special travel requirements.

• Review travel requirements before departure.

• Comply with applicable laws, regulations, and pilgrimage requirements.

Any losses arising from incorrect information provided by the traveler shall be the sole responsibility of the traveler.

4. Travel Documents and Permits

Travelers are solely responsible for obtaining and carrying:

• Valid identification documents

• Passports (where applicable)

• Visas (where applicable)

• Government permits

• Pilgrimage registrations

• Medical certificates (where required)

While KalpYatra may assist in obtaining such documentation, we do not guarantee approval, issuance, or processing timelines.

KalpYatra shall not be liable for delays, rejections, or losses resulting from incomplete documentation or permit denials.

5. Pricing and Payments

All pricing is subject to availability and may change until final booking confirmation.

Prices may vary due to:

• Hotel availability

• Transportation costs

• Seasonal demand

• Government regulations

• Taxes and levies

• Currency fluctuations

• Pilgrimage registration charges

Payments may be made through approved payment methods communicated by KalpYatra.

Foreign currency payments, where accepted, shall be subject to prevailing exchange rates and applicable banking charges.

Additional services including travel insurance, porter services, helicopter bookings, special darshan arrangements, or premium services may be charged separately unless specifically included in writing.

6. Cancellation and Refunds

Cancellation requests must be submitted in writing through email or other approved communication channels.

Refund eligibility and cancellation charges may vary depending on:

• Destination

• Hotel policies

• Transport provider policies

• Pilgrimage registration requirements

• Third-party supplier terms

The following general cancellation structure may apply unless otherwise specified:

• More than 30 days before departure: Administrative charges may apply.

• 15–30 days before departure: Up to 25% of the tour cost may be retained.

• 7–14 days before departure: Up to 50% of the tour cost may be retained.

• Less than 7 days before departure or no-show: Up to 100% of the tour cost may be retained.

Certain expenses may be non-refundable, including:

• Permit fees

• Temple registration charges

• Government fees

• Special darshan fees

• Hotel deposits

• Third-party booking charges

Refund processing timelines may vary depending on banks, payment providers, and suppliers.

A detailed Cancellation and Refund policy listed at Point no. 19 below

7. Itinerary Changes

Published itineraries are indicative and may be modified due to:

• Weather conditions

• Road conditions

• Temple schedules

• Government regulations

• Natural disasters

• Local restrictions

• Operational requirements

KalpYatra reserves the right to make reasonable modifications to itineraries without prior notice when necessary for operational, safety, or regulatory reasons.

8. Fitness and Health

Certain pilgrimages may involve:

• High altitudes

• Long walking distances

• Trekking routes

• Extreme weather conditions

• Physical exertion

Travelers are responsible for assessing their fitness and medical suitability for the selected journey.

KalpYatra strongly recommends consulting a qualified medical professional before participating in physically demanding pilgrimages.

KalpYatra shall not be responsible for medical complications, injuries, illnesses, or health-related incidents occurring during travel.

9. Travel Insurance

KalpYatra strongly recommends that all travelers obtain appropriate travel and medical insurance prior to departure.

Unless specifically stated in writing, travel insurance is not included in the package cost.

Travelers are responsible for evaluating their insurance requirements.

10. Luggage and Personal Belongings

Travelers are responsible for safeguarding their luggage, valuables, documents, and personal belongings.

KalpYatra shall not be liable for:

• Loss

• Theft

• Damage

• Delay in baggage delivery

whether occurring during transportation, accommodation, or pilgrimage activities.

11. Third-Party Services

KalpYatra acts as a planner, coordinator, facilitator, or intermediary for various travel-related services.

Hotels, transport providers, airlines, guides, helicopter operators, and other service providers operate independently.

KalpYatra shall not be responsible for:

• Service deficiencies

• Delays

• Cancellations

• Acts or omissions of third-party suppliers

Any claims relating to third-party services shall be subject to the supplier's own terms and conditions.

12. Force Majeure

KalpYatra shall not be liable for delays, disruptions, cancellations, losses, or service failures arising from circumstances beyond reasonable control, including:

• Natural disasters

• Landslides

• Floods

• Earthquakes

• Severe weather

• Pandemics

• Government restrictions

• Strikes

• Civil unrest

• War

• Transportation disruptions

• Temple closures

• Route closures

Under such circumstances, itineraries may be altered, postponed, suspended, or cancelled.

13. Website Content and Intellectual Property

All content available on KalpYatra.com including:

• Logos

• Branding

• Text

• Graphics

• Images

• Layouts

• Destination information

• Website design

is owned by or licensed to KalpYatra and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

14. Accuracy of Information

While KalpYatra makes reasonable efforts to ensure the accuracy of destination information, travel guidance, itineraries, and pilgrimage details, such information may change without notice.

Travelers should independently verify critical travel information before departure.

KalpYatra does not guarantee that all information will remain continuously updated.

15. Limitation of Liability

To the maximum extent permitted by law, KalpYatra shall not be liable for:

• Indirect losses

• Consequential damages

• Missed connections

• Travel delays

• Personal expenses

• Loss of enjoyment

• Third-party service failures

Any liability, if established, shall be limited to the amount directly paid to KalpYatra for the relevant service.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Users are encouraged to review the Privacy Policy available on KalpYatra.com.

17. Changes to Terms

KalpYatra reserves the right to revise these Terms & Conditions at any time.

Updated versions shall become effective upon publication on the website.

Continued use of the website constitutes acceptance of any revised Terms.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at Chandigarh, India.

19. Cancellation & Refund Policy

Last Updated: 01/June/2026

Introduction

At KalpYatra, we understand that travel plans may change due to personal, medical, operational, or unforeseen circumstances.

This Cancellation & Refund Policy explains the terms governing cancellations, modifications, refunds, and related matters for services booked through KalpYatra.

By making a booking with KalpYatra, you agree to this Cancellation & Refund Policy.

a) Cancellation by Traveler

If you wish to cancel your booking, a written cancellation request must be submitted through:

• Email

• WhatsApp

• Official communication channels recognized by KalpYatra

The date on which the cancellation request is received will determine applicable cancellation charges.

b) Standard Cancellation Charges

Unless otherwise specified in writing for a particular package, the following cancellation charges may apply:

More than 30 days before departure

Administrative charges may apply.

15 to 30 days before departure

Up to 25% of the total booking amount may be retained.

7 to 14 days before departure

Up to 50% of the total booking amount may be retained.

Less than 7 days before departure

Up to 100% of the booking amount may be retained.

No Show

No refund shall be payable.

c) Non-Refundable Components

The following expenses may be non-refundable regardless of cancellation timing:

• Government permit fees

• Pilgrimage registration charges

• Temple entry or special darshan fees

• Hotel deposits

• Transportation reservations

• Helicopter bookings

• Travel insurance premiums

• Visa processing charges

• Third-party service charges

• Administrative and processing fees

Where suppliers impose non-refundable conditions, those conditions shall also apply.

d) Partial Utilization of Services

No refund shall be provided for:

• Unused hotel nights

• Missed transportation

• Missed sightseeing

• Unused meals

• Missed darshan arrangements

• Early departure from the tour

• Voluntary abandonment of the itinerary

Unused portions of the package are generally non-refundable.

e) Modifications and Rescheduling

Requests to modify travel dates, destinations, passenger names, accommodations, or other booking details shall be subject to:

• Availability

• Supplier approval

• Applicable charges

KalpYatra cannot guarantee that modification requests can be accommodated.

Any additional costs arising from modifications shall be borne by the traveler.

f) Cancellation by KalpYatra

KalpYatra reserves the right to cancel, postpone, modify, or reschedule a tour due to:

• Insufficient participation

• Operational requirements

• Safety concerns

• Regulatory restrictions

• Force majeure events

In such cases, travelers may be offered:

• Alternative dates

• Alternative itineraries

• Travel credit

• Refund of recoverable amounts received by KalpYatra

Refunds shall exclude any non-recoverable payments already made to third-party suppliers.

g) Force Majeure

No refunds, compensation, or liability shall arise for cancellations, interruptions, delays, or changes caused by circumstances beyond reasonable control, including:

• Natural disasters

• Floods

• Landslides

• Earthquakes

• Severe weather

• Epidemics or pandemics

• Government restrictions

• Political disturbances

• Strikes

• Transportation disruptions

• Temple closures

• Pilgrimage route closures

KalpYatra will make reasonable efforts to assist travelers under such circumstances but cannot guarantee refunds from third-party providers.

h) Medical and Personal Emergencies

Cancellation due to personal emergencies, illness, injury, family situations, or other personal circumstances shall be treated as traveler-initiated cancellations.

Refund eligibility shall be determined in accordance with the applicable cancellation schedule and supplier policies.

Travel insurance may provide coverage for certain circumstances, subject to policy terms.

i) Refund Processing

Where a refund is approved:

• Refunds shall be processed through the original mode of payment whenever possible.

• Processing may take approximately 7–30 business days depending on banks, payment gateways, and suppliers.

• Banking charges, payment gateway charges, currency conversion fees, and supplier deductions may be deducted where applicable.

j) Travel Insurance Recommendation

KalpYatra strongly recommends that travelers purchase suitable travel and medical insurance before departure.

Travel insurance may help protect against:

• Medical emergencies

• Trip cancellations

• Travel interruptions

• Baggage loss

• Other unforeseen events

Unless specifically stated, travel insurance is not included in package pricing.

k) Dispute Resolution

Any disputes relating to cancellations or refunds shall first be addressed through direct communication with KalpYatra.

Our team will make reasonable efforts to resolve concerns fairly and promptly.

l) Policy Updates

KalpYatra reserves the right to amend this Cancellation & Refund Policy at any time.

Updated versions shall become effective upon publication on the website.

20. Contact Us

For questions regarding these Terms & Conditions, please contact:

KalpYatra

Website: https://kalpyatra.com

Email: info@kalpyatra.com

Phone / WhatsApp: +91 93160 01576

KalpYatra – Rooted in Every Journey